七 天 鑑 賞 期
退 貨 方 式
換 貨 說 明
無 法 退 貨 等 因 素
2. 非正常試穿，已有使用過之髒污或味道 (如香水、煙味...等)。
退 款 處 理 流 程
Seven-day cooling-off period：
Special clearance products will not accept return and exchange services. If
the goods themselves are defective, they can be returned and replaced
within 7 days.
SOLI Garment Manufacturer website provides a 7-day cooling-off period (including holidays) for the goods in the spot area. If the product is unopened up, unused or undefaced, you can apply for a return or exchange. In order to protect the personal hygiene of consumers, underwears (something worn under other clothes, typically next to the skin.) will not be accepted. Subject to return and exchange; if the product itself is defective, please apply for return and exchange within 7 days.
To apply for the return and exchange service of goods, please leave a message in the order communication section of the official website within 7 days after receiving the goods, and someone will handle it for you.
Please maintain the integrity of the original product for the return or exchange of the product, and properly package and return it in the original carton. If the product is incomplete or damaged due to improper packaging, the return cannot be processed.
If the received product is defective, please provide a photography to us to confirm the product itself or a delivery problem.
1. Only "whole order" returns are provided, and some products cannot be returned separately.
2. If the order contains a full gift (new and unopened), it must be returned together; if the gift is not returned, the packaging is incomplete, or if it is judged to be artificially defective, the original price of the gift will be deducted and the final refund amount will be.
1. The product is in a new and undamaged state, and a "one-time" free shipping replacement service will be provided. After the product is exchanged, it cannot be returned, except for “underwears”.
2. Only "replacement size" or "the goods are same amount of price" exchange service is provided.
Unable to return goods and other factors：
1. If there are artificial flaws such as powder makeup on the clothes when trying on.
2. Abnormal try-on, dirty or smell that has been used (such as perfume, smoke... etc.).
3. Based on hygiene principles, underwears will not accept returns or exchanges.
4. The returned merchandise has incomplete accessories or the tag has been cut. Please be sure to return all packaging accessories for special packaged merchandise.
5. It has been processed on the product, such as embroidery, cutting, printing... and other non-commodity as it is.
6. The event gifts have not been returned.
7. Cooling-off period of more than 7 days
Credit card refund: After the returned goods are checked without any problems, the refund will be completed within 7 to 14 working days (excluding holidays), but due to the different checkout dates of each credit card bank, please contact your bank for the actual deposit.
Transfer: After the returned goods are checked without any problems, the refund will be completed within 7 to 14 working days (excluding holidays).