退換貨政策

七 天 鑑 賞 期

  1. 特價出清商品一律不接受退換貨服務,如商品本身為瑕疵,可接受7日內退換貨。

 

2. 極地冰蟲機能衣著網站現貨區提供商品7天鑑賞期(含例假日),若商品未經拆

   封、使用或被汙損,皆可申請退換貨。基於保護消費者個人衛生,內著恕不接

   受退換貨;如為商品本身瑕疵,請於7日內申請退換貨。

 

3. 欲申請商品退換貨服務,請於收到商品7日內於官網訂單通訊處留言,將會有

   專人為您處理。 

 

4. 商品退換請保持原商品完整性,並妥善包裝使用原紙箱送回,若商品完整性不

   齊全或因包裝不妥導致寄回損壞,恕無法辦理退換。 

 

5. 若收到之商品有瑕疵狀況,麻煩請拍照提供給我們,以協助確認為商品本身瑕

   疵或為運送問題。 


 

退 貨 方 式

1. 僅提供「整筆」訂單退貨,請恕無法單獨退貨部分商品。

2. 若訂單包含滿額贈品(全新未拆封),須一併退回;若贈品未退回、包裝不完整,或經判斷為人為瑕疵之疑慮,將扣除贈品原價金額後,為最後退款金額。


換 貨 說 明  

1. 商品於全新無損傷之狀態,將提供「一次」免運費更換服務,換貨後恕無法再辦理退貨,襪子、內著除外(基於衛生因素恕無法退換貨)。 

2. 僅提供「更換尺寸」或「同金額商品」的換貨服務。

 

無 法 退 貨 等 因 素 

1. 試穿時若衣物上沾有粉妝等等人為瑕疵。 

2. 非正常試穿,已有使用過之髒污或味道 (如香水、煙味...等)。

3. 基於衛生原則,襪子、內著恕不接受退換貨。

4. 退回之商品配件不全或吊牌已剪,特殊包裝商品請務必退回所有包裝配件。 

5. 已在商品上加工,例如:繡花、裁剪、打印…等非商品原樣。 

6. 活動贈品未退回。 

7. 超過7天鑑賞期。 


 

退 款 處 理 流 程 

刷卡退款:寄回退貨商品檢查沒有問題後,將於7~14個工作天內(不包含例假日)內完成刷退,但因各刷卡行結帳日不同之關係,實際入帳入還請洽詢您的銀行。

轉帳/電匯:寄回退貨商品檢查沒有問題後,將於7~14個工作天內(不包含例假日)內完成電匯款項。

 

Return Policy

 

Seven-day cooling-off period:

  1. Special clearance products will not accept return and exchange services. If   

   the goods themselves are defective, they can be returned and replaced  

   within 7 days.

  1. SOLI Garment Manufacturer website provides a 7-day cooling-off period (including holidays) for the goods in the spot area. If the product is unopened up, unused or undefaced, you can apply for a return or exchange. In order to protect the personal hygiene of consumers, underwears (something worn under other clothes, typically next to the skin.) will not be accepted. Subject to return and exchange; if the product itself is defective, please apply for return and exchange within 7 days.

  2. To apply for the return and exchange service of goods, please leave a message in the order communication section of the official website within 7 days after receiving the goods, and someone will handle it for you.

  3. Please maintain the integrity of the original product for the return or exchange of the product, and properly package and return it in the original carton. If the product is incomplete or damaged due to improper packaging, the return cannot be processed.

  4. If the received product is defective, please provide a photography to us to confirm the product itself or a delivery problem.

 

 Return method:

1. Only "whole order" returns are provided, and some products cannot be returned separately.

2. If the order contains a full gift (new and unopened), it must be returned together; if the gift is not returned, the packaging is incomplete, or if it is judged to be artificially defective, the original price of the gift will be deducted and the final refund amount will be.

 

Exchange description

1. The product is in a new and undamaged state, and a "one-time" free shipping replacement service will be provided. After the product is exchanged, it cannot be returned, except for “underwears”.

2. Only "replacement size" or "the goods are same amount of price" exchange service is provided.

 

Unable to return goods and other factors:

1. If there are artificial flaws such as powder makeup on the clothes when trying on.

2. Abnormal try-on, dirty or smell that has been used (such as perfume, smoke... etc.).

3. Based on hygiene principles, underwears will not accept returns or exchanges.

4. The returned merchandise has incomplete accessories or the tag has been cut. Please be sure to return all packaging accessories for special packaged merchandise.

5. It has been processed on the product, such as embroidery, cutting, printing... and other non-commodity as it is.

6. The event gifts have not been returned.

7. Cooling-off period of more than 7 days

 

Refund processing:

Credit card refund: After the returned goods are checked without any problems, the refund will be completed within 7 to 14 working days (excluding holidays), but due to the different checkout dates of each credit card bank, please contact your bank for the actual deposit.

Transfer: After the returned goods are checked without any problems, the refund will be completed within 7 to 14 working days (excluding holidays).

®  Updated 3rd version by SOLI Garment Manufacturer in 2020